Returns & Exchanges

At Neurogum India, we want you to be completely satisfied with your fashion purchase. If your item isn't the perfect fit or style, we offer a seamless 15-day return and exchange policy for all unworn garments with original tags attached.

1

Initiate Request

Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

2

Quality Check

Ensure the apparel is in its original condition, unwashed, and with all brand tags and packaging intact to qualify for a successful return.

3

Schedule Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.

4

Refund Processing

After our warehouse team verifies the returned items, your refund will be credited to your original payment method or store wallet within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing